Ycopy - Frequently Asked Questions
It's free now?

Yes! I recently decided to give away Ycopy for free in the hope that it will benefit as many people as possible. As such I have removed all registration and trial version limitations from the product. I hope that you find it as useful as we have :)

I find Ycopy useful. Is there a way I can show my appreciation?

If you find Ycopy useful, you might consider doing one or more of the following to show your appreciation...

- Tell a friend who you think might also benefit from it's use about Ycopy.

- Send me an email to tell me what you are using Ycopy for and how I could improve it. Or even just to let me know you've found it useful.

- Add a link to http://www.ruahine.com from your web site.

- Go do something nice for someone else.

- Make a donation towards my development time and other Ycopy related costs. Remember this is a donation and is by no means obligatory. You may donate any amount you feel is appropriate.

I get 'Source folder does not exist (folder_name)'. What does that mean?

That means the source folder provided was not a valid folder on the system. Try using the 'browse' button to the right to locate the correct folder as chances are you've typed the folder name incorrectly. Also the path must be fully qualified. e.g. C:\source\folder not \source\folder

I get 'Source folder not specified'?

You need to specify the source folder (or drive) that the data will be copied from before pressing the 'start copy' button. Use the source folder browse button to locate the folder or drive quickly.

I get 'Destination folder not specified'. What does that mean?

You need to specify the destination folder (or drive) that the data will be copied to before pressing the 'start copy' button. Use the destination folder browse button to locate the folder or drive quickly.

I get 'Source folder must be a fully qualified path e.g. C:\source\folder'. What does that mean?

It means the source folder was not correctly specified. You must use a fully qualified path. e.g. C:\source\folder not \source\folder or similar. Use the source folder browse button to avoid errors when specifying the source folder.

What does 'Destination folder must be a fully qualified path e.g. D:\destination\folder' mean?

It means the destination folder was not correctly specified. You must use a fully qualified path. e.g. C:\destination\folder not \destination\folder or similar. Use the destination folder browse button to avoid errors when specifying the destination folder.

What does 'Source and destination folders must be different' mean?

It means the source folder specified was the same as the destination folder for the copy. Which isn't valid, so you probably made a mistake and need to change one of the folders specified to a different location.

I get an error message? Error: xxx, What does that mean?

It could mean Ycopy has a problem that needs fixing or it could mean that your system is just plain low on resources. In either case if you can't figure out the cause you can email us at support@ruahine.com and we'll help you determine the actual cause of the error and find a solution to the problem. Here is a list of the error messages you could receive from Ycopy...

General Error's

  • Couldn't get current folder from system
  • Couldn't select folder - Check source folder exists
  • Find first file failed
  • Find next file failed
  • Find close failed
  • Couldn't restore current folder - Check folder exists
  • Couldn't spawn folder copy thread
  • New failed when allocating tfc of size=x
Printing related error's
  • device context attach failed
  • start document error
  • start page error
  • end document error
  • delete device context failed
  • font delete failed
  • start page error(2)
  • end page error
  • showing help file x. Try the help link on the Ycopy start menu instead.

I've looked through the FAQ and can't find the solution to my problem, how can I get support?

You can email me at support@ruahine.com. As the product is provided free of charge, I cannot guarantee swift response to support queries. However I will endeavour to respond in a timely fashion. Please read the FAQ in first.